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“Since releasing the first U.S. “This year’s RPI shows that the fundamentals still apply as H-E-B has proven year over year.
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Any format can win,” O’Grady said.
“The first step is to understand your customers and how customers perceive you.
Secondly, prioritize efforts to secure your customers money that is consistent with your positioning.
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So what makes H-E-B so special?
“They understand their customer, which is tough for retailers to master.”
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