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“Inflation has slowed but price increases have accumulated significantly in recent years.
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Shoppers are also looking for convenience,” according to the ACSI report.
“Improvements in checkout technology helped Sam’s Club move to the top of the general merchandise category.”
Whether it’s a single item or a cartful, we’re revolutionizing the checkout experience."
Sam’s Club
Meanwhile Costco scored 82 points, with no regression or improvement in customer satisfaction.
Sam’s Club is actively courting a younger demographic, and the plan is clearly working.
Online shoppers expect innovative features that provide a dynamic and detailed customer experience.
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