One sore spot, however, that has long frustrated members is Costco’s milk.
Not the actual liquid, per se, it’s the packaging that’s the problem.
The more efficient containers were also said to be better for the environment.
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Nobody had any issue with those intended perks.
Trouble is, customers found these restyled jugs unwieldy and difficult to pour without making a huge mess.
Costco has apparently tried several times to correct the packaging problem, but the complaints keep coming up.
“These seem to be designed without the consumer in mind…
I would gladly pay a dime more for better packaging.
“Themost recentonline gripe session came just a few months ago: “Does anyone actually like these?”
“They are trash,” another grumbled.
one investor asked point-blank during a Q&A session with company officials.
“I have been complaining about this for 10 years and it is a daily irritant.
All other products are so consumer driven.”
He added, “I haven’t heard many complaints recently.”
Jelinek noted that Costco uses many different bottlers and suggested that the lingering problem could be regional.
In fact, not all Costco locations carry the same style of milk jugs.
