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Read on to see where your store ranked and which ones took a hit, in the new report.
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Costco also experienced a -2% dip in customer satisfaction for online retail.
This can be attributed mostly to improvements in quality and value.
“We’re pleased with the growth we saw in digital,” Millerchip said, viaPYMNTS.
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“It’s outpacing our overall growth.
We’re never satisfied and we believe there’s more work to do to improve the member experience.
Millerchip acknowledges there is now a younger demographic of Costco customers who have different expectations.
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How Can Costco Improve, The Managers Ask
Vachris also has a positive outlook.
“Our focus is on, ‘How do we improve that member experience,'” he says.
“We’re finding it to be incremental to the business.
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We want to keep the experience as strong as we can for our members.
Took ‘em long enough.”
Others are hoping for additional beverage options like Coke Zero.
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