Few things in life are more convenient than picking up dinner without ever having to leave the car.
And one major burger chain, in particular, has been increasingly frustrating customers in the past year.
According to Intouch Insight’sannual drive-thru study, Wendy’s drive-thru service has declined in qualitv in the past year.
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Regarding customer satisfaction, Wendy’s earned a score of 82%.
That’s a far cry from top-ranked Chick-fil-A and Carl’s Jr. with 95% customer satisfaction rates.
In comparison, most other chains were able to sustain their usual wait times far more efficiently.
