It’s no secret thatChick-fil-Aexcels at customer service.

But being the industry leader in customer satisfaction isn’t easy.

Chick-fil-A is no less scrupulous when it comes to the rules and regulations imposed on its employees.

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According to the handbook, “a smile can be sensed.”

There is also a complete sanction against hair carvings.

Men aren’t allowed to wear earrings or facial piercings (including tongue rings and eyebrow rings).

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She shared a helpful tip for getting a Mango Passion Tea Lemonade for a discount.

Workers cannot accept tips.

Team Members leaving Chick-fil-A are required to return their uniforms “clean and pressed.”

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Chick-fil-a / Facebook

As a guarantee of compliance with this rule, Chick-fil-A reserves the right to hold the final paycheck hostage.

A previous version of this article was published in Jan. 2022.

It has been updated with new information.

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