(The chain currently has a mere five-point lead onJimmy John’s.)
Website quality is the only metric that has increased in quality.
What could have caused this dip for Dunkin'?
Photo: John K. / Yelp
McDonald’s
McDonald’s has had a tough year in terms of customer satisfaction.
It now ranks dead last and is the worst-performing chain when it comes to providing satisfactory service to customers.
Complaints about the burger chain stem from itsoutrageous pricesin comparison with the product quality customers end up receiving.
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$20 for that crap."
Five Guysburgers are also only cooked one waywell done, with no changes and no exceptions.
Anecdotal evidence aside, the latest data isn’t on the chain’s side, either.
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Taco Bell
The Tex-Mex chain currently ranks among the bottom four on theAmerican Customer Satisfaction Index.
Taco Bell has had a bumpy 2021 and mediocre 2022.
They also called it “tiny” and “disappoint[ing]” (andTwitterconcurred).
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In fact, the chain had the lowest order accuracy and customer satisfaction scores among several brands.
A version of this story was originally published in June 2022.
It has been updated to include new information.
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